Testing Center Administrator- TCA

Position Title:

Testing Center Administrator- TCA

Reporting to:

Testing

Contract Type and Duration

One year

Desirable Start Date

Immediately

Role and responsibilities

Position Overview:

The Testing Center Administrator will support all official testing activities conducted by AMIDEAST Jordan, register students for paper and computer-based exams, manage test-takers upon arrival, and assist with customer-service-related duties.

 

Role and responsibilities:

Tasks and responsibilities for this position include, but are not limited to, the following activities:

•       Arm/disarm the ADT security system (if applicable) and getting the center ready for the day,

•       Operate the computers systems used to check-in examinees and deliver tests,

•       Get the test room ready to deliver exams,

•       Check IDs according to client specifications and requirements,

•       Inform the test takers about the center facilities and exam and Prometric procedures and policies in a clear and accurate language,

•       Launch exams and conducting proctoring of the test room,

•       Conduct the testing room walkthrough as per the UAS system,

•       Administer exam breaks and verifying the returning examinee,

•       Perform biometric procedures, both during check-in & before and after breaks,

•       Perform Wanding procedures as per Prometric security measures,

•       End the exam; collecting note boards, scratch paper and exhibits; printing score reports,

•       Deal with potential cheating situations,

•       Monitor the testing material upon usage and inform when not enough supplies,

•       File Center Problem Reports (CPRs in AP&C centers; Site Reports in IT center),

•       Communicate with Prometric Global Help Desk to escalate technical and immediate issues,

•       Deliver special accommodations exams,

•       Provide a high level of service and professionalism to candidates and clients,

•       Assist in local registration tasks if needed,

•       Answer all customer inquiries by phone,

•       Handle the SAT material shredding and destruction on monthly basis,

•       Assist the testing department with any needed tasks,

•       Proctor placement test exams,

•       Assist the testing department with any needed tasks,

•       Any other task requested by direct line manager and/or Country Director.

Qualifications

·         Bachelor’s Degree in any field of study,

·         One year work experience,

·         Ability to organize and maintain large amount of detailed information,

·         Excellent English and Arabic (written and oral) skills,

·         Excellent interpersonal, communication, and customer service skills,

·         Computer proficiency,

·         Excellent cultural awareness and sensitivity,

·         Trustworthy, dependable, responsible, honest,

·         Organized, works under high pressure, and meticulous.

Application Method

Apply through Akhtaboot (www.akhtaboot.com)

Deadline

Friday, 14/04/2017