IT Specialist

Position Title: IT Specialist
Reporting to: Office Manager
Technical Supervisor: IT Regional Manager
Contract Type and Duration: One year
Desirable Start Date: Immediately

Role and responsibilities

Position Overview:
The fundamental tasks of the IT Specialist is to ensure that networks, computer equipment, computer labs’ technology equipment, telecom and IT systems, work reliably and smoothly, facilitating the work of personnel and eliminating any disruption possible to staff and clients of AMIDEAST.  The IT Specialist also maintains the reliable and efficient functionality of all equipment and infrastructure devices, as well as provides on-site support for staff and customers continuously at all times

Role and responsibilities:

  • Administer and maintain functionality of Active Directory, File, and Print servers,
  • Perform server backups and restore data when needed to ensure data availability at all times,
  • Install and rack new equipment/devices in computer room,
  • Install, maintain, and troubleshoot servers’ hardware and software,
  • Install, maintain, and troubleshoot local LAN, WAN, Wireless and telephone infrastructure,
  • Install, maintain, and troubleshoot network environment including devices, network ports, Switches, Patch Panels, and Patch cords,
  • Responsible of the security system in the premises (surveillance, alarm, fire, etc.),
  • Liaising with local internet and telephone service providers,
  • Solve user problems such as computer and printer difficulties, software problems, email, communication tools etc.,
  • Maintain hardware and software for employees, resource centers, and training rooms,
  • Ensure that AMIDEAST/Jordan’s computers, IT equipment and software are fully operational and staff is able to utilize them properly at all times,
  • Ensure software is updated and appropriate in response to AMIDEAST needs,
  • Monitor servers, network and services, and diagnose problems,
  • Provide class room and computer lab support to ensure AMIDEAST courses are delivered to clients on-site,
  • Work with the regional IT manager on planning the annual IT budget for the office,
  • Handle IT procurement according to AMIDEAST’s procurement procedure,
  • Receive IT equipment and supply orders, verify brand and quantity, and store in the IT storage room,
  • Responsible of old computers, hardware repairs upgrading,
  • Respond to Helpdesk tickets and perform daily support for desktop, software and hardware for all users,
  • Work closely with the regional IT manager on technology improvements and changes as needed,
  • Other tasks requested by direct line manager, regional IT manager and/or Country Director.


  • Proficiency in Microsoft servers environment and infrastructure,
  • Proficiency in computer labs technologies,
  • Proficiency in network infrastructure design, topology, configuration, and troubleshooting,
  • Proficiency in Microsoft Office Suite,
  • Proficiency in internet connections and protocols,
  • Proficiency in desktop applications, software & Hardware troubleshooting,
  • Proficiency in security camera systems including preparation, monitoring, equipment …etc.,
  • Preferred Knowledge in A+, N+,
  • Preferred Knowledge in ITIL Foundation Certification,
  • Preferred Knowledge in MCP (Microsoft Certified Professional),
  • Preferred Knowledge in MCTS ( Microsoft Certified Technology Specialist) in Windows Vista, MS Office 2010,
  • Bachelor’s Degree in Information Technology or equivalent,
  • (2-3) years of experience in similar position,
  • Native Arabic language skills and a minimum of intermediate level of English Language proficiency,
  • Excellent communication and interpersonal skills,
  • Excellent cultural awareness and sensitivity,
  • Trustworthy, dependable, responsible, honest,
  • Organized, works under high pressure, and meticulous.

Application Method

Apply through Akhtaboot (


Monday, 17/04/2017